GRM
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Kitale Municipality Grievance Redress Mechanism
Kitale Municipality is committed to hearing and resolving public concerns fairly and promptly. The Grievance Redress Mechanism (GRM) gives residents a clear, structured way to raise issues — from service delivery complaints to concerns about municipal projects — and track them through to resolution.
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Step 1: Submission
Via phone, email, desks, suggestion boxes, or in person.
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Step 2: Acknowledgement
An acknowledgement receipt is issued to the complainant.
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Step 3: Assessment
Evaluation of the grievance based on severity, complexity, and resources required to address it.
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Step 4: Investigation / Resolution
Work with relevant offices and stakeholders to respond to and implement the resolution.
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Step 5: Communication of Outcome
Inform the complainant of the outcome and next steps.
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Step 6: Closure
Record the grievance as resolved. If dissatisfied, the complainant may appeal.
GRIEVANCE LODGING FORM DOWNLOAD
FORM_ GRIEVANCE LOG MECHANISM
1 file(s) · 464.29 KB